Manage refunds

Handle a refund request from the relevant order, taking into account the payment method and your terms of sale.

Steps

1. Open Sales.
2. Find the relevant transaction.
3. Check its status and the amount collected.
4. Use the refund action if it is available.
5. Confirm the amount and check the result with the provider.

What happens to the customer’s access?

A refund and revoking access may be separate actions. The exact behavior should be explained for each product type.

Warning: Do not tell customers that a refund will appear in their bank account immediately. Processing times depend on the provider.